{"id":8492,"date":"2026-11-05T23:58:17","date_gmt":"2026-11-05T22:58:17","guid":{"rendered":"https:\/\/feelslikehome.media\/?page_id=8492"},"modified":"2026-11-05T23:58:17","modified_gmt":"2026-11-05T22:58:17","slug":"lotte-ai","status":"publish","type":"page","link":"https:\/\/feelslikehome.media\/nl\/lotte-ai\/","title":{"rendered":"Lotte AI Voice Agent for Clinics"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8492\" class=\"elementor elementor-8492 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ltc13001 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"ltc13001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ltw13001 elementor-widget elementor-widget-html\" data-id=\"ltw13001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<main id=\"flh-lotte\"><style>#flh-lotte{--ink:#142c32;--teal:#117a7a;color:var(--ink);background:#fff;font:16px\/1.8 Montserrat,Arial,sans-serif}#flh-lotte *{box-sizing:border-box}#flh-lotte .lt-wrap{max-width:1180px;margin:auto;padding:0 32px}#flh-lotte section{padding:58px 0;scroll-margin-top:120px}#flh-lotte .lt-hero,#flh-lotte .lt-tint{background:#f4f8f6}#flh-lotte h1,#flh-lotte h2,#flh-lotte h3{color:#142c32!important;-webkit-text-fill-color:#142c32!important;font-family:Oswald,Arial,sans-serif;font-weight:500;line-height:1.2;margin:0 0 20px}#flh-lotte h1{font-size:clamp(38px,4.4vw,60px);max-width:900px}#flh-lotte h2{font-size:clamp(30px,3.3vw,44px)}#flh-lotte h3{font-size:24px}#flh-lotte p{margin:0 0 18px;max-width:950px}#flh-lotte .lt-kicker{font-size:12px;letter-spacing:.12em;font-weight:700;color:#117a7a;text-transform:uppercase}#flh-lotte .lt-lead{font-size:18px;max-width:950px}#flh-lotte .lt-actions{display:flex;flex-wrap:wrap;gap:12px;margin-top:24px}#flh-lotte .lt-button{display:inline-flex;align-items:center;justify-content:center;padding:12px 20px;min-height:48px;border:1px solid #117a7a;border-radius:5px;background:#117a7a;color:#fff;text-decoration:none;font-size:14px;font-weight:600}#flh-lotte .lt-button.lt-secondary{background:transparent;color:#117a7a}#flh-lotte a:focus-visible,#flh-lotte summary:focus-visible{outline:3px solid #d78c3e;outline-offset:5px}#flh-lotte .lt-flow{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;list-style:none;padding:0;margin:26px 0}#flh-lotte .lt-flow li{padding:24px 20px;border:1px solid #cddfda;border-top:3px solid #117a7a;background:#fff}#flh-lotte .lt-flow span{display:block;font-size:11px;color:#117a7a;font-weight:700;margin-bottom:12px}#flh-lotte .lt-flow strong{display:block;font-size:16px;line-height:1.5;margin-bottom:10px}#flh-lotte .lt-flow p{font-size:13px;line-height:1.7;margin:0}#flh-lotte .lt-grid{display:grid;grid-template-columns:1fr 1fr;gap:26px}#flh-lotte .lt-panel{padding:28px;background:#f4f8f6;border-left:3px solid #87b9ad}#flh-lotte .lt-grid figure{margin:0;background:#f4f8f6;padding:24px;display:flex;flex-direction:column;gap:20px}#flh-lotte .lt-grid figure>a{display:flex;flex:1;flex-direction:column;align-items:center;justify-content:center;gap:14px;color:#117a7a;font-size:13px;text-decoration:underline}#flh-lotte .lt-grid img{display:block;width:100%;max-width:420px;height:auto;object-fit:contain}#flh-lotte figcaption{font-size:13px;line-height:1.8}#flh-lotte .lt-note{font-size:12px;line-height:1.8;color:#52696c}#flh-lotte details{padding:20px 0;border-top:1px solid #dbe5e2}#flh-lotte summary{cursor:pointer;font-weight:600}#flh-lotte details p{margin-top:15px}#flh-lotte .lt-agency{font-size:14px;color:#52696c}@media(max-width:767px){#flh-lotte .lt-wrap{padding:0 22px}#flh-lotte section{padding:40px 0}#flh-lotte .lt-flow,#flh-lotte .lt-grid{grid-template-columns:1fr}#flh-lotte .lt-actions a{width:100%}#flh-lotte .lt-panel,#flh-lotte .lt-grid figure{padding:20px}#flh-lotte .lt-lead{font-size:16px}}<\/style><section class=\"lt-hero\"><div class=\"lt-wrap\"><p class=\"lt-kicker\">Een gespecialiseerd product voor praktijken van Feels Like Home<\/p><h1>Laat Lotte opnemen. Houd je team bij je pati\u00ebnten.<\/h1><p class=\"lt-lead\">Lotte is onze AI-spraakagent voor praktijken. Ze ondersteunt inkomende oproepen binnen een afgesproken scope, helpt bij routinevragen en biedt een route terug naar het praktijkteam. Afspraken boeken kan worden toegevoegd als de praktijk dat wil en een geschikte agenda-integratie beschikbaar is.<\/p><div class=\"lt-actions\"><a class=\"lt-button\" href=\"\/nl\/contact\/#message\">Bespreek Lotte voor jouw praktijk<\/a><a class=\"lt-button lt-secondary\" href=\"\/nl\/demo-lotte\/\">Beluister de Nederlandstalige demo<\/a><\/div><\/div><\/section><section id=\"how-lotte-works\"><div class=\"lt-wrap\"><h2>Van een inkomende oproep naar een duidelijke volgende stap.<\/h2><ol class=\"lt-flow\"><li><span>01<\/span><strong>Een pati\u00ebnt belt<\/strong><p>De oproep komt in het afgesproken praktijkproces terecht. Bereikbaarheid en oproeproutering worden bij de configuratie bepaald.<\/p><\/li><li><span>02<\/span><strong>Lotte begrijpt de vraag<\/strong><p>De vraag wordt behandeld binnen de administratieve scope en informatie die met de praktijk zijn afgesproken.<\/p><\/li><li><span>03<\/span><strong>Een antwoord of overdracht<\/strong><p>Routine-informatie kan worden gegeven; voor vragen buiten de scope is een route naar het praktijkteam nodig.<\/p><\/li><li><span>04<\/span><strong>Optioneel afspraken boeken<\/strong><p>Alleen indien gewenst, afgesproken en ondersteund door de beschikbare agenda-integratie. Spreek anders een route voor overdracht of opvolging af.<\/p><\/li><\/ol><p class=\"lt-note\">Illustratie van het productproces, geen live oproep of screenshot van een klantsysteem. De exacte configuratie verschilt per praktijk.<\/p><\/div><\/section><section class=\"lt-tint\"><div class=\"lt-wrap\"><div class=\"lt-grid\"><div class=\"lt-panel\"><h3>Meer aandacht voor de mensen voor je.<\/h3><p>Verken met Lotte een consistentere aanpak voor routineoproepen en vragen, terwijl je team verantwoordelijk blijft voor pati\u00ebntencontact en uitzonderingen. We beoordelen het proces voordat we een specifieke configuratie toezeggen.<\/p><\/div><div class=\"lt-panel\"><h3>Administratieve ondersteuning, geen klinisch oordeel.<\/h3><p>Lotte mag medisch oordeel of spoedzorg niet vervangen. Toegestane informatie, escalatieregels en menselijke overdracht moeten v\u00f3\u00f3r de lancering worden afgesproken.<\/p><\/div><\/div><\/div><\/section><section><div class=\"lt-wrap\"><h2>Een blik op het bestaande product.<\/h2><div class=\"lt-grid\"><figure><a href=\"https:\/\/feelslikehome.media\/wp-content\/uploads\/lotte-live-voice-product.webp\" target=\"_blank\" rel=\"noopener noreferrer\"><img src=\"https:\/\/feelslikehome.media\/wp-content\/uploads\/lotte-live-voice-product.webp\" alt=\"Lotte voice reception product screenshot\" loading=\"lazy\" decoding=\"async\"><span>Open de afbeelding op volledig formaat (nieuw tabblad) \u2197<\/span><\/a><figcaption>Echte afbeelding van onze bestaande Lotte-productpagina, met de Vlaamse interface. Geen oproeplogboek van een klant.<\/figcaption><\/figure><figure><a href=\"https:\/\/feelslikehome.media\/wp-content\/uploads\/lotte-appointment-workflow-product.webp\" target=\"_blank\" rel=\"noopener noreferrer\"><img src=\"https:\/\/feelslikehome.media\/wp-content\/uploads\/lotte-appointment-workflow-product.webp\" alt=\"Lotte appointment workflow product screenshot\" loading=\"lazy\" decoding=\"async\"><span>Open de afbeelding op volledig formaat (nieuw tabblad) \u2197<\/span><\/a><figcaption>Echte afbeelding van de productpagina. Boeken is optioneel en hangt af van de afgesproken configuratie en agenda-integratie.<\/figcaption><\/figure><\/div><\/div><\/section><section class=\"lt-tint\"><div class=\"lt-wrap\"><h2>Een zorgvuldige configuratie v\u00f3\u00f3r de eerste echte oproep.<\/h2><p>We starten met je oproeptypes, informatiegrenzen, bestaande systemen en verantwoordelijkheden in het team. Daarna bepalen en testen we een gerichte configuratie, met overdracht en een eventuele gevraagde agendakoppeling.<\/p><p>Pati\u00ebntgegevens verdienen bijzondere zorg. Toegang tot gegevens, bewaartermijnen, verwerkersafspraken, leveranciers en hostinglocaties moeten voor de gekozen oplossing worden beoordeeld. Ontwerpen met GDPR in gedachten is geen algemene compliancegarantie; we nemen EU-gegevenslocatie niet aan zonder de volledige keten te controleren.<\/p><\/div><\/section><section id=\"lotte-faq\"><div class=\"lt-wrap\"><h2>Vragen v\u00f3\u00f3r we starten.<\/h2><details><summary>Wat is Lotte?<\/summary><p>Lotte is ons bestaande AI-spraakagentproduct voor praktijken, ge\u00efmplementeerd binnen een scope die per praktijk wordt afgesproken.<\/p><\/details><details><summary>Kan Lotte afspraken boeken?<\/summary><p>Ja, afspraken boeken kan worden toegevoegd als de praktijk dit wil en het afgesproken proces en de beschikbare agenda-integratie het ondersteunen. Het is niet automatisch inbegrepen in elke configuratie.<\/p><\/details><details><summary>Is de demo Nederlandstalig?<\/summary><p>De gekoppelde bestaande Lotte-demo\u2019s zijn Nederlandstalig. Deze productpagina legt het aanbod uit in het Engels en Nederlands; de demo-URLs blijven apart.<\/p><\/details><details><summary>Vervangt Lotte klinisch oordeel?<\/summary><p>Nee. Het product hoort een afgesproken administratief proces te ondersteunen, niet medisch oordeel of spoedzorg te vervangen. Escalatie en menselijke overdracht moeten per praktijk worden vastgelegd.<\/p><\/details><details><summary>Werkt het met elk agendasysteem?<\/summary><p>We claimen geen universele koppeling. We beoordelen eerst de agenda, beschikbare interfaces, rechten en het gewenste boekingsproces.<\/p><\/details><details><summary>Hoe starten we?<\/summary><p>Neem contact op met je uitdaging rond oproepen, huidige systemen en de scope die je wilt verkennen. Hetzelfde formulier behandelt Lotte AI en Same-Day; we spreken een geschikte volgende stap af v\u00f3\u00f3r de implementatie.<\/p><\/details><\/div><\/section><section class=\"lt-tint\"><div class=\"lt-wrap\"><h2>Verken het juiste oproepproces voor jouw praktijk.<\/h2><div class=\"lt-actions\"><a class=\"lt-button\" href=\"\/nl\/contact\/#message\">Bespreek Lotte AI &amp; Same-Day<\/a><a class=\"lt-button lt-secondary\" href=\"\/nl\/ai-integration\/\">Ontdek AI-integratie voor bedrijven<\/a><\/div><p class=\"lt-agency\">Lotte is \u00e9\u00e9n gespecialiseerd product binnen onze bredere AI-integratiepraktijk voor middelgrote bedrijven en enterprises.<\/p><\/div><\/section><style data-flh-lotte-cookie-style=\"1\">\/* CookieYes: existing notice is moved, never cloned; all consent controls remain native. *\/\nbody .cky-consent-container.cky-box-bottom-left{left:auto!important;right:16px!important;bottom:16px!important;width:min(420px,calc(100vw - 32px))!important}\nbody .cky-consent-container .cky-consent-bar{padding:16px 20px!important}\nbody .cky-consent-container .cky-title{font-size:15px!important;line-height:1.4!important;margin:0 0 6px!important}\nbody .cky-consent-container .cky-notice-des{font-size:12.5px!important;line-height:1.55!important}\nbody .cky-consent-container .cky-notice-des p{font-size:inherit!important;line-height:inherit!important;margin:0!important}\nbody .cky-consent-container .cky-notice-btn-wrapper{gap:8px!important}\nbody .cky-consent-container .cky-notice-btn-wrapper .cky-btn{min-height:44px;min-width:0;font-size:12px!important;line-height:1.4!important;padding:9px 10px!important;flex:1 1 0}\nbody .cky-consent-container.flh-cookie-in-flow{position:relative!important;inset:auto!important;transform:none!important;width:100%!important;max-width:none!important;margin:0!important;box-sizing:border-box}\nbody .cky-consent-container.flh-cookie-in-flow .cky-consent-bar{border-radius:0!important;box-shadow:none!important;border-bottom:1px solid #dbe5e2!important;padding:14px max(24px,calc((100vw - 1116px)\/2))!important}\nbody .cky-consent-container.flh-cookie-in-flow .cky-notice{display:grid;grid-template-columns:minmax(0,1fr) auto;column-gap:28px;row-gap:4px}\nbody .cky-consent-container.flh-cookie-in-flow .cky-notice-group{display:contents}\nbody .cky-consent-container.flh-cookie-in-flow .cky-title{grid-column:1;grid-row:1}\nbody .cky-consent-container.flh-cookie-in-flow .cky-notice-des{grid-column:1;grid-row:2}\nbody .cky-consent-container.flh-cookie-in-flow .cky-notice-btn-wrapper{grid-column:2;grid-row:1 \/ span 2;align-self:center;min-width:310px;margin:0!important}\n@media(max-width:767px){body .cky-consent-container.flh-cookie-in-flow .cky-consent-bar{padding:12px 16px!important}body .cky-consent-container.flh-cookie-in-flow .cky-notice{display:block}body .cky-consent-container.flh-cookie-in-flow .cky-notice-group{display:block}body .cky-consent-container.flh-cookie-in-flow .cky-notice-btn-wrapper{min-width:0;margin:10px 0 0!important}body .cky-consent-container .cky-notice-btn-wrapper .cky-btn{padding:8px 6px!important}}\n<\/style><script data-flh-cookie-layout=\"lotte\" data-no-optimize=\"1\" data-no-defer=\"1\">(function () {\n  'use strict';\n  if (window.__flhCookieLayoutR11) return;\n  window.__flhCookieLayoutR11 = true;\n  var observer = null;\n  var timeout = null;\n  function placeNotice() {\n    var notice = document.querySelector('.cky-consent-container');\n    var host = document.querySelector('#flh-usecases') || document.querySelector('#flh-ai') || document.querySelector('#flh-lotte');\n    if (!notice || !host) return false;\n    notice.classList.add('flh-cookie-in-flow');\n    if (host.firstElementChild !== notice) host.insertBefore(notice, host.firstChild);\n    if (observer) observer.disconnect();\n    if (timeout) window.clearTimeout(timeout);\n    return true;\n  }\n  if (placeNotice()) return;\n  if ('MutationObserver' in window && document.body) {\n    observer = new window.MutationObserver(placeNotice);\n    observer.observe(document.body, { childList: true, subtree: true });\n    timeout = window.setTimeout(function () { observer.disconnect(); }, 30000);\n  }\n}());\n<\/script><\/main>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A specialist clinic product by Feels Like Home Let Lotte take the call. Keep your team focused on patients. Lotte is our AI voice agent for clinics. She supports incoming calls within an agreed scope, helps with routine questions and provides a route back to the practice team. Appointment booking can be included when the practice wants it and a suitable calendar integration is available. Discuss Lotte for your practiceHear the Dutch-language demo From an incoming call to a clear next step. 01A patient calls The call enters the agreed practice workflow. Availability and call routing are defined during setup. 02Lotte understands the request The request is handled within the administrative scope and information agreed with the practice. 03An answer or a handoff Routine information can be provided; requests outside scope need a route to the practice team. 04Optional appointment booking Included only if wanted, agreed and supported by the available calendar integration. Otherwise, agree a handoff or follow-up route. Illustration of the product workflow, not a live call or a client-system screenshot. The exact setup differs per practice. More attention for the people in front of you. Use Lotte to explore a more consistent way of handling routine calls and enquiries, while your team keeps ownership of patient contact and exceptions. We assess the workflow before promising a particular setup. Administrative support, not clinical judgement. Lotte should not replace medical judgement or emergency care. Allowed information, escalation rules and human handover must be agreed before launch. A look at the existing product. Open full-size image (new tab) \u2197Actual image from our existing Lotte product page, showing the Flemish interface. Not a client call log. Open full-size image (new tab) \u2197Actual product-page image. Booking is optional and depends on the agreed setup and calendar integration. A careful setup before the first real call. We start with your call types, information boundaries, existing systems and team responsibilities. Then we define and test a focused setup, including handover and any requested calendar connection. Patient information deserves particular care. Data access, retention, processing agreements, providers and hosting locations need to be assessed for the chosen solution. GDPR-aware design is not a blanket compliance guarantee, and EU residency is not assumed without checking the full stack. Questions before we start. What is Lotte? Lotte is our existing AI voice agent product for clinics, implemented within a scope agreed with each practice. Can Lotte book appointments? Yes, appointment booking can be included when the practice wants it and the agreed workflow and available calendar integration support it. It is not assumed to be included in every setup. Is the demo in Dutch? The linked existing Lotte demos are Dutch-language demos. This product page explains the offering in English and Dutch; the demo URLs remain separate. Does Lotte replace clinical judgement? No. It should support an agreed administrative workflow, not replace medical judgement or emergency care. Escalation and human handover must be defined for each practice. Does it work with every calendar system? No universal integration is claimed. We first assess the calendar, available interfaces, permissions and the requested booking workflow. How do we start? Contact us with your call-handling challenge, current systems and the scope you want to explore. The same enquiry form covers Lotte AI and Same-Day; we agree a suitable next step before implementation. Explore the right call workflow for your practice. Talk about Lotte AI &amp; Same-DayExplore business AI integration Lotte is one specialist product within our broader AI integration practice for mid-size and enterprise organisations.<\/p>","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8492","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lotte AI Voice Agent for Clinics | Feels Like Home<\/title>\n<meta name=\"description\" content=\"Meet Lotte, our AI voice agent for clinics. 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