EN 
NL Patient growth for clinics
Fewer missed enquiries. More booked patients.
For independent practices in Belgium and the Netherlands
We work with physiotherapists (kine and fysio), chiropractors, dentists and skin clinics. We set up and run one system that catches every enquiry, follows up quickly and turns it into an appointment that goes ahead.
A short call with Kenn. Together we look at where enquiries get stuck today. You don’t have to decide anything.
Where new patients slip away
The gap between first contact and the treatment room.
A new patient gets in touch through the form on your website, on WhatsApp or by phone. Each channel lands somewhere different.
What usually goes wrong:
- Enquiries sit unanswered. A form ends up in an inbox nobody opens until the evening. A WhatsApp message gets read but not answered.
- Follow-up is too slow. If people don’t hear back quickly, they call the next practice on the list.
- Nobody replies after hours. Missed calls get returned the next morning, if someone gets round to it.
- Appointments don’t go ahead. Without a reminder, patients forget, and nobody fills the gap in the diary.
Your team works hard. What usually breaks down is the path from the first contact to the treatment room.
What we set up
We build and run the system. Your team uses it.
You don’t have to configure software or maintain workflows yourself.
We provide:
- One intake path. Form, phone and messages come together in one place, with one overview of who still needs a reply.
- Automatic follow-up. Every new enquiry gets a reply straight away, including evenings and weekends, with a clear next step towards an appointment.
- Reminders. Patients get a reminder by text or email before their appointment, so fewer slots stay empty.
- Reviews. After the visit, patients get a short request to leave a review. Your team sees new reviews straight away and can reply to them.
- Google Maps and your Business Profile. We set up your Google Business Profile with the right main and secondary categories for your field (“Kinesist” in Belgium, “Fysiotherapeut” in the Netherlands), so people nearby find your practice more easily when they search on Google.
How it works
Three steps, starting with a 10-minute call.
The steps:
- Free audit (10 minutes). Kenn walks through your current path with you: where enquiries come in, who follows up and where things get stuck. You hear straight away whether we can improve it.
- Setup. We configure the system for your practice: intake path, messages, reminders, review request and business profile. Your team approves the messages before anything goes live.
- Ongoing management. We keep the system running and adjust it where needed. Your team works in the calendar and sees every enquiry. We look after the technology behind it.
Packages
We work out which package fits your practice during the audit.
You don’t have to choose on paper.
Three packages, one managed system:
Foundation
€1,450 one-off setup + €275/month
The managed base system, for practices that are getting started.
Growth (recommended)
€2,450 one-off setup + €475/month
For practices that want every enquiry followed up through to an appointment.
Elite
€3,450 one-off setup + €975/month
For higher-volume practices that want to hand over more of the work.
All prices in euros, excluding VAT.
Common questions
What about GDPR and patient data?
In messages and marketing channels we only use what is needed to schedule an appointment: name, contact details and appointment time. Medical information doesn’t belong there. Text and WhatsApp messages only go to patients who gave their consent, and your practice approves every workflow before it goes live.
Who logs in to the system?
Your practice gets its own login for the daily work: calendar, contacts, the enquiry overview and small changes. Feels Like Home looks after the technical side: automations, setup and billing. That way nothing breaks by accident, and your team doesn’t have to deal with the technology.
Do you work in our patient records?
No. We work on everything before and after the consultation: the enquiry, the appointment, the reminder and the review. Your patient records and what happens in the treatment room stay as they are.
Can’t we just buy the software ourselves?
You can. Then you have a login, but the setup, the messages, the consent rules, the calendar rules and the weekly adjustments stay with your team. What you pay us covers the software and the work of keeping the system running every week.
Curious where your practice is losing patients?
In 10 minutes we walk through the path from first contact to appointment with you. Afterwards you know where it gets stuck, even if we don’t end up working together.
