A specialist clinic product by Feels Like Home

Let Lotte take the call. Keep your team focused on patients.

Lotte is our AI voice agent for clinics. She supports incoming calls within an agreed scope, helps with routine questions and provides a route back to the practice team. Appointment booking can be included when the practice wants it and a suitable calendar integration is available.

Discuss Lotte for your practice Hear the Dutch-language demo

From an incoming call to a clear next step.

01A patient calls
The call enters the agreed practice workflow. Availability and call routing are defined during setup.
02Lotte understands the request
The request is handled within the administrative scope and information agreed with the practice.
03An answer or a handoff
Routine information can be provided; requests outside scope need a route to the practice team.
04Optional appointment booking
Included only if wanted, agreed and supported by the available calendar integration. Otherwise, agree a handoff or follow-up route.

Illustration of the product workflow, not a live call or a client-system screenshot. The exact setup differs per practice.

More attention for the people in front of you.

Use Lotte to explore a more consistent way of handling routine calls and enquiries, while your team keeps ownership of patient contact and exceptions. We assess the workflow before promising a particular setup.

Administrative support, not clinical judgement.

Lotte should not replace medical judgement or emergency care. Allowed information, escalation rules and human handover must be agreed before launch.

A look at the existing product.

Lotte voice reception product screenshot — Actual image from our existing Lotte product page, showing the Flemish interface. Not a client call log.

Lotte appointment workflow product screenshot — Actual product-page image. Booking is optional and depends on the agreed setup and calendar integration.

A careful setup before the first real call.

We start with your call types, information boundaries, existing systems and team responsibilities. Then we define and test a focused setup, including handover and any requested calendar connection.

Patient information deserves particular care. Data access, retention, processing agreements, providers and hosting locations need to be assessed for the chosen solution. GDPR-aware design is not a blanket compliance guarantee, and EU residency is not assumed without checking the full stack.

Questions before we start.

What is Lotte?

Lotte is our existing AI voice agent product for clinics, implemented within a scope agreed with each practice.

Can Lotte book appointments?

Yes, appointment booking can be included when the practice wants it and the agreed workflow and available calendar integration support it. It is not assumed to be included in every setup.

Is the demo in Dutch?

The linked existing Lotte demos are Dutch-language demos. This product page explains the offering in English and Dutch; the demo URLs remain separate.

Does Lotte replace clinical judgement?

No. It should support an agreed administrative workflow, not replace medical judgement or emergency care. Escalation and human handover must be defined for each practice.

Does it work with every calendar system?

No universal integration is claimed. We first assess the calendar, available interfaces, permissions and the requested booking workflow.

How do we start?

Contact us with your call-handling challenge, current systems and the scope you want to explore. The same enquiry form covers Lotte AI and Same-Day; we agree a suitable next step before implementation.

Explore the right call workflow for your practice.

Talk about Lotte AI & Same-Day Explore business AI integration

Lotte is one specialist product within our broader AI integration practice for mid-size and enterprise organisations.