EN 
NL Patient growth for clinics
Fewer missed enquiries. More booked patients.
Same-Day
The call that comes in while you are treating
For independent practices in Belgium and the Netherlands
We work with physiotherapists (kine and fysio), chiropractors, dentists and skin clinics. We set up and run one system that catches every enquiry, follows up quickly and turns it into an appointment that goes ahead.
Where new patients slip away
The gap between first contact and the treatment room.
A new patient gets in touch through the form on your website, on WhatsApp or by phone. Each channel lands somewhere different.
What usually goes wrong:
- Enquiries sit unanswered. A form ends up in an inbox nobody opens until the evening. A WhatsApp message gets read but not answered.
- Follow-up is too slow. If people don’t hear back quickly, they call the next practice on the list.
- Nobody replies after hours. Missed calls get returned the next morning, if someone gets round to it.
- Appointments don’t go ahead. Without a reminder, patients forget, and nobody fills the gap in the diary.
Your team works hard. What usually breaks down is the path from the first contact to the treatment room.
What we set up
We build and run the system. Your team uses it.
You don’t have to configure software or maintain workflows yourself.
We provide:
- One intake path. Form, phone and messages come together in one place, with one overview of who still needs a reply.
- Automatic follow-up. Every new enquiry gets a reply straight away, including evenings and weekends, with a clear next step towards an appointment.
- Reminders. Patients get a reminder by text or email before their appointment, so fewer slots stay empty.
- Reviews. After the visit, patients get a short request to leave a review. Your team sees new reviews straight away and can reply to them.
- Google Maps and your Business Profile. We set up your Google Business Profile with the right main and secondary categories for your field (“Kinesist” in Belgium, with “Kinesitherapeut” as an alias; “Fysiotherapeut” in the Netherlands), so people nearby find your practice more easily when they search on Google.
How it works
The steps:
- Setup. We configure the system for your practice: intake path, messages, reminders, review request and business profile. Your team approves the messages before anything goes live.
- Ongoing management. We keep the system running and adjust it where needed. Your team works in the calendar and sees every enquiry. We look after the technology behind it.
Packages
Three plans, one managed system:
€350/month excl. VAT — 1 location, few calls. WhatsApp and the review link.
€500/month excl. VAT — group practice. Plus the waitlist on a cancellation.
€750/month excl. VAT — more than one location.
Cancel any month.
Common questions
What about GDPR and patient data?
In messages and marketing channels we only use what is needed to schedule an appointment: name, contact details and appointment time. Medical information doesn’t belong there. Text and WhatsApp messages only go to patients who gave their consent, and your practice approves every workflow before it goes live.
Who logs in to the system?
Your practice gets its own login for the daily work: calendar, contacts, the enquiry overview and small changes. Feels Like Home looks after the technical side: automations, setup and billing. That way nothing breaks by accident, and your team doesn’t have to deal with the technology.
Do you work in our patient records?
No. We work on everything before and after the consultation: the enquiry, the appointment, the reminder and the review. Your patient records and what happens in the treatment room stay as they are.
Can’t we just buy the software ourselves?
You can. Then you have a login, but the setup, the messages, the consent rules, the calendar rules and the weekly adjustments stay with your team. What you pay us covers the software and the work of keeping the system running every week.
